Tier-1 Customer Support Agent with Escalation Logic

## What This Agent Does Complete customer support agent blueprint — system prompt + escalation decision tree + tone guide. Handles Tier-1 inquiries and escalates Tier-2+ (legal threats, fraud, VIP upset customers) with a structured JSON handoff. ## Escalation Triggers (built in) - Legal language: "lawyer", "lawsuit", "fraud", "chargeback", "BBB" - 3+ contacts for the same issue - Data loss, security breach, account compromise - Press, investor, or enterprise (>500 seats) identification - Profanity or expressed distress ## Package Contents - System prompt with all placeholders marked for customization - Escalation decision tree (JSON, importable into Zapier/n8n) - Tone calibration for 4 archetypes: angry customer, confused user, demanding enterprise, silent complaint - Integration notes for Intercom, Freshdesk, plain email ## Tone Rules Warm but efficient. Acknowledge the feeling first, then solve. Never says "unfortunately" or "as per our policy."