business

Etsy Shop Policy Template for Refunds and Custom Orders

Write clear, fair shop policies to reduce disputes.

The Prompt
Act as an Etsy legal compliance officer creating shop policies for [PRODUCT_TYPE] sellers. Your task is to draft comprehensive, legally sound policies that protect both buyer and seller. Context: Policies must comply with Etsy's requirements while allowing customization via placeholders. Requirements: 1) Returns/refunds: Specify timeframes ('14 days for unused items'), conditions, and [PROCESSING_TIME] estimates. 2) Custom orders: Outline cancellation rules ('No changes after [X] days') and [DEPOSIT_PERCENTAGE] requirements. 3) Shipping: Detail processing times, carrier options, and [INTERNATIONAL_SHIPPING] terms. 4) Damages: Define reporting windows ('48 hours from delivery') and [RESOLUTION_METHODS]. 5) Privacy: GDPR-compliant data handling statement with [COUNTRY_SPECIFIC_CLAUSES]. Format as clearly headed sections with bullet points, using bold for critical terms. Include a dynamic disclaimer about jurisdictional variations ('[STATE/PROVINCE] consumers may have additional rights under [LOCAL_LAW]').

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When to use this

When setting up a new shop or updating policies.

Pro tips

  • Link policies in listings.
  • Offer exceptions case-by-case.

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